At Belgium Chocolatiers, we attach great importance to protecting your personal data and respecting your privacy.
This Privacy Policy explains what personal data we collect, how we use it and what rights you have under the General Data Protection Regulation (GDPR – EU Regulation 2016/679).
1. Data Controller
The Belgium Chocolatiers website is operated by:
Belga Factory
Le Géronsart 51
1457 Walhain – Belgium
Company registration number: BE 0727.538.602
For any questions regarding the protection of your personal data, please contact us at:
2. Personal Data We Collect
When using our online store, we may collect the following information:
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Your contact details: first name, last name, email address and telephone number (optional).
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Your billing and delivery addresses.
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Information relating to your orders and purchase history.
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Information necessary to process your payments.
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Information you provide when contacting us.
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Certain technical and browsing data, including information collected through cookies.
We only collect the data necessary to provide our services and ensure the proper functioning of our online store.
3. How We Use Your Data
Your personal data is used for the following purposes:
Order Management
Processing your purchases, preparing your orders, arranging delivery and providing after-sales service.
Legal basis: performance of a contract.
Administrative and Accounting Management
Issuing invoices, managing payments and complying with our legal obligations.
Legal basis: legal obligation.
Customer Service
Responding to your questions, requests for information or complaints.
Legal basis: performance of a contract or legitimate interest, depending on the nature of your request.
Marketing Communications
Sending you news, information about new products and promotional offers when you have given your consent or when permitted by applicable law.
Legal basis: consent or another applicable legal basis.
Website Improvement
Analysing traffic to our online store to improve its functionality and visitor experience.
We use Google Analytics for this purpose, subject to your consent where required.
Legal basis: consent.
4. Sharing Your Data
Your personal data may only be shared with service providers involved in our business operations, including:
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Our secure payment service providers.
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Our delivery partners.
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Our hosting provider and technical service providers.
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Our accounting and administrative service providers.
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Our website analytics providers, where you have given your consent.
These service providers only receive the information necessary to perform their services.
We do not sell your personal data to third parties.
5. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, taking into account our legal obligations.
Data relating to orders and invoices is retained in accordance with applicable Belgian accounting and tax regulations.
Data associated with your customer account is retained for as long as necessary to manage our business relationship, subject to legal retention requirements.
Data used for marketing communications is retained until you withdraw your consent or for the period permitted by applicable law.
6. Cookies and Website Analytics
Our online store uses cookies to ensure its proper functioning and, with your consent, to analyse website traffic.
We distinguish between the following categories:
Essential Cookies
These cookies are necessary for the operation of our online store, including shopping cart management, customer account login and order security.
Your consent is not required when these cookies are strictly necessary to provide the requested service.
Analytics Cookies
We use Google Analytics to better understand how visitors use our website.
These cookies are only activated after obtaining your consent.
During your first visit, a cookie banner allows you to accept, reject or customise the use of non-essential cookies.
You can change your preferences at any time using the cookie management tool available on our website.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure or modification.
Our online store uses a secure HTTPS connection to protect information exchanged with our website.
8. Your Rights
Under the GDPR, you have the following rights, subject to the conditions provided by applicable law:
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Right of access: obtain information about the personal data we hold about you.
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Right to rectification: request the correction of inaccurate data.
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Right to erasure: request the deletion of your personal data when the legal conditions are met.
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Right to withdraw consent: withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, please contact us at:
We will respond to your request within the time limits prescribed by applicable law, generally within one month.
9. Complaints to the Supervisory Authority
If you believe that your personal data is not being processed in accordance with applicable regulations, you may lodge a complaint with the competent Belgian authority:
Belgian Data Protection Authority (DPA)
Rue de la Presse 35
1000 Brussels – Belgium
Official website: www.dataprotectionauthority.be
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect legal, technical or organisational changes.
The most recent version will always be available on our website.